Owner FAQs

Once you’ve signed a Property Management Agreement with us, we will add your property to our powerful marketing system. When someone is interested in your property they will be given an application to fill out.

Our application process involves:

• Credit Check
• Current Employment Verification
• Past Rental History
• Criminal Background Check

If the applicant passes our thorough screening process we will ask them to sign a lease with us for one year, unless you have instructed us a shorter term is agreeable. A security deposit will be paid at the time of lease signing and any applicable pet fees are due as of the lease start date. The pet fee will be mailed to you with the first month’s rent proceeds to cover professional carpet cleaning, deodorizing, and any other applicable needs at the end of the tenant’s lease. Deposits are usually equal to one month’s rent. Non-refundable pet fees are usually $250 per animal, up to two animals, unless otherwise agreed upon.

The tenant’s security deposit is held in an escrow account, in compliance with North Carolina Real Estate Law. At the end of the lease and after our move out inspection, the security deposit will be reissued to the tenant, minus any damages beyond normal wear and tear, pet-related damages, etc. The escrow account is managed under strict North Carolina Real Estate Commission guidelines.

• All rent is due by the 1st of the month.
• Rent is considered late on the 5th. (A late fee is assessed after the 5th.)
• A delinquency statement is mailed out on the 10-Day notice to any tenant who has an outstanding balance. Their file may also be turned over to an attorney who will then send a 7-day Notice to Vacate letter, pursuant to North Carolina law, which tells the tenant what needs to be done to bring their account back to a current status and avoid eviction.

To avoid bounced checks for late rent, we do not accept personal checks from tenants after the 5th of the month. We also strongly encourage all tenants to pay online.

If rent is still unpaid by the 15th, eviction papers will be filed on or about the 20th. You will be contacted before any papers are filed with the courts. A court date will be set approximately one week after the papers are filed. It is NOT necessary for you, the owner, to be present in court. We will take care of the proceedings for you. If eviction is awarded, the tenant will be ordered to vacate the property approximately 10 days from the court date. If the tenant does not vacate at that time, we will file a writ of possession, which will be delivered by the Sheriff’s office. If the tenant does not vacate within 10 days of the writ, we will accompany a Sheriff’s Deputy to the property on the 10th day to remove the tenant from the house and subsequently change the locks.

The North Carolina Landlord and Tenant ONE to TWO mandates Landlords may not charge more than the total of one month’s rent as a security deposit.

You will be contacted about renewing the lease approximately 45 days before a lease renewal notice is sent to your tenants. We do this to determine if you still want to rent out your property and/or if you desire any rent increases. With your permission, a lease renewal notice is then mailed out to your tenants. This notice gives them the option to renew for one year, on a month-to-month lease (if you allow), or to give their 30 day required notice. If your tenant renews, a copy of the renewal will be uploaded to your owner portal. If they wish to remain on a month-to-month basis, you will be contacted for approval. If they give a move out notice, you will receive notice letting you know when they plan to move out.

When a tenant moves out, whether due to an eviction or lease expiration, a final inspection of the property is made to determine if any charges need to be withheld from the tenant’s security deposit. We will determine any necessary turnover repairs, and report to you if any need to be made so we can make the property ready to re-rent as fast as possible. If funds are withheld from the tenant’s deposit, they will be transferred out of our tenant security deposit escrow account into the owner’s rental account to be used toward outstanding bills. If you received a non-refundable pet fee at the beginning of the lease, we will deduct that charge from your rental proceeds to cover the costs for carpet cleaning/deodorizing, in accordance with this fee’s designation in the tenant’s lease.

Owner statement are posted on each owners' portal as soon as rent is paid each month.

If your property is vacant you will still receive a monthly statement. If applicable, it will include any outstanding bills that cannot be covered by funds in your reserve account. Please send payment for these bills immediately so our vendors can be paid in a timely manner. You will receive copies of all work orders in your monthly statement when the bill is paid.

Tyre Property Management offers some additional services to help make your financial life a little simpler. If you pay homeowners’ dues for the property we manage, we can pay them directly for you out of your rental account. All that is required is either your HOA coupon book or the necessary account information. However, if your tenants pay late, this can make payments late and because of this we suggest saving at least one to two months worth of payments to protect against this possibility. This is also a good action for when properties become vacant, if the market is slow, or simply for emergency funds. If you live out of state or out of country, we can also directly deposit your monthly proceeds into your bank account.

We hope this system will reduce the time it takes to forward your rental proceeds and help cut down on any confusion your owner statements may cause. Tyre Property Management is here to serve you; if you ever have any questions or concerns about your monthly statements or how our accounting process works, please contact us at (252) 758-4663 .

No matter your needs or the size of your rental portfolio, we have a property management pricing plan to serve you well. Call us today to discuss our fees more in detail.

Rent is due on the 1st day of each month, and must be paid by the 5th to avoid a late fee. As long as rent is received by the 5th, disbursements will be processed by the 15th of each month. If rent is late, we will make every effort to get disbursements out to you as quickly as possible after receiving payment.

Initially, all paperwork will need to be completed and entered into our system. We ask that you make sure you have the home cleaned thoroughly and the lawn manicured prior to listing the home and the tenant moving in. When tenants go into a clean house with a manicured lawn, we can hold them to the same standards upon move-out. The better the property looks, the faster it will rent which is also very important. All appliances should be in good working order; if they are not in good working order, please have them repaired or replaced. Obtaining a home warranty can give you peace of mind that your appliances and systems in the home will be covered in the event that they fail, but it is not required.

Your home gets maximum exposure through our Pro-Active Marketing System. We also rigorously scrutinize the backgrounds of all prospective tenants. Some of the features we utilize in our marketing system include:

• MLS – Your rental property data is entered in the Greenville Area Multiple Listing Service (MLS), giving access to more than 2,500 other Realtors and the many prospective renters who utilize websites with a direct MLS feed. All MLS rental listings are now available to home searchers through the various public Internet gateways such as: Realtor.com; Zillow.com; Trulia.com; and TyreRealtyGroup.com , as well as many others.
• INTERNET LISTINGS – For the convenience of those searching for their new home, our inventory of currently listed homes for rent are posted online on the most popular rental websites complete with photos, maps, and property details. Rest assured, you will find your home on Zillow, Trulia, Yahoo Homes, and the local MLS.
• WORD OF MOUTH / REFERRALS – Satisfied current and past tenants, friends of our tenants, and referrals from other Greenville real estate agents all help to generate prospective renters. Referrals are some of the best compliments we receive!
• CORRECT PRICING – Even the best and most incredible homes will not lease if they are overpriced. From the very beginning we make sure your rental home is priced correctly so that we are able to get your home leased quickly and for the highest rent possible. Remember, no amount of marketing can overcome an overpriced listing.
• THOROUGH PREPARATION – Even the best-located and well-priced rental homes will not lease quickly if the rental home is not in top showing condition. Homes for rent in the Greenville market absolutely must have an attractive “curb appeal” to show well or they may sit empty for extended periods of time. As your property manager it is our job to make sure your home is presented to the prospective tenants in a clean and attractive condition so it will attract the absolute best tenants.

When a home becomes empty, the first question we try to answer is: “What is needed to place a new tenant into your home as soon as possible?” We understand that every day a home sits empty is a wasted opportunity and a non-recoverable cost. After a 30 day notice is received from the tenant, a “For Rent” sign is placed in front of the property. With that being said, it is not uncommon for us to re-rent a home before it becomes vacant. Once the property becomes vacant, it is thoroughly inspected and digitally photographed. With the information we’ve gathered at the home and using our inspection report and photos, we will determine what needs to be done to re-rent the home and assess what repairs are chargeable to the prior tenant’s security deposit. We will also review our findings with you and let you know of any updates or repairs we feel will be needed to attract a quality tenant.

We have found great success with our two-phased screening process. We utilize Transunion’s powerful screening technology to request a prospective tenant’s credit and criminal background reports. After we review those reports, we call the prospective tenant’s current landlord, prior landlord, and their employer. The current landlord provides us with a recap of the tenant’s most recent payment performance, as well as any comments or problems they have experienced with the tenant. The prior landlord gives us an overview of the tenant including, but not limited to, the condition in which the applicant left their former home, which gives us an insight of how they may leave your property. Their employer verifies their current wage, length of employment, and often offers additional insights. With taking all of these steps before we rent to anyone, we feel we’ve gotten to know them pretty well.

Tyre Property Management Properties generally prohibits smoking in the interest of protecting your investment. Pet owners are not a protected class but allowing pets increases the number of potential renters since tenants with pets are a large majority of the market for rental homes. Tenants with pets are charged $300 per pet with a maximum of 2 pets per home if you decide to allow pets in your rental home. This is a fee, not a deposit, so the fee is non-refundable to the tenant. If you feel very strongly about not allowing pets, we will agree not to show your property to anyone with pets.

Children are under the protected class of “familial status” making it impossible and illegal to discriminate against anyone with children.

This is not an issue we deal with frequently. With our thorough screening of all applicants, we find we are seldom in this situation. However, when we are faced with a delinquent and uncooperative tenant, we are just as effective in the eviction process. A tenant who does not pay their rent is typically removed within 60 days from when their rent was due.

Tenants are responsible for rent through the expiration of the lease and are required to give a 30-day notice. If a tenant skips, the property is secured by changing of the locks. We make any repairs to bring the property back to rentable standards, and will begin the process to re-lease the property immediately. We will also attempt to locate the tenant to collect outstanding rents, damages, and any other costs. If a tenant breaks their lease, they remain liable for the rent payments up until the day your home is rented again or through the end of the lease, whichever occurs first. It is illegal to collect rent from two parties for the same time period. Most tenants do not want negative reporting on their credit and/or a poor reference to a future landlord. Paired with our tenant screening procedures, these two factors help ensure we have as few incidents as possible.

There are several ways your property manager learns whether the tenant is taking care of the home or not. Above all, careful tenant selection from the outset protects your property from being rented to irresponsible people. During the lease term, we may have occasion to enter the property for repair or maintenance reasons and will use that opportunity to have a good look at the condition. If we are fortunate enough not to have any repairs or maintenance at your property over an extended period of time, your property manager will schedule a preventative maintenance walk-through once a year to ensure there are no unreported problems at the property.

Your property manager gives the tenant an opportunity to correct the situation, and usually they will. If a problem persists, we will make a decision based on that specific situation.

Unfortunately, we cannot predict this. It all depends on what kind of property a prospective tenant is looking for, and if they will even have adequate credit. However, we make every effort to lease a property as quickly as possible as vacant properties are costly to both of us. Factors like the time of year, the condition of the property, location, and price all contribute into the time it takes to lease a property. Generally the rental market does go through slow periods but most properties rent within 30 to 60 days, some even within weeks!

As a protection to you, the tenants, and our company we require contractors who do work on properties we manage to have general liability insurance. To maintain good trust with our tenants, we also ask that they be able to respond and complete all work in a timely manner. Should you choose to do your own work, you must assume all liability and risk. North Carolina’s Uniform Residential Landlord & Tenant Act of 2006 requires 48 hours written notice before entering the property and only upon tenant’s permission. To avoid violating any of these laws, please coordinate all maintenance and inspections through our office. We never charge additional fees for the supervision of routine repairs; you are only charged for the amount on the vendor’s invoice.

Tyre Property Management will handle all emergency and non-emergency repairs 24 hours a day. We will keep you informed, but rest assured that you will never receive a call in the middle of the night.

We want your home to present the best appearance possible, and we can only do this with frequent visits. An empty home receives more attention than one that is occupied. Occupied homes receive many different types of inspections with varying frequencies. We perform a renewal inspection when a lease is about to expire and if the tenant is interested in renewing. This is a detailed inspection of the interior and exterior of the home, identifying any possible deferred maintenance and/or tenant damage. With this inspection, we are better able to make a partial decision on possible rent increases based on market trends and how well the property is being cared for by the tenants.

You will only be charged a marketing fee if there are new tenants rented, not when a tenant renews their lease.

We are licensed Real Estate Agents & Realtors. There isn’t a “Property Management License” in North Carolina, but professional property managers in North Carolina must have an North Carolina real estate license in order to charge commissions and must be supervised by a licensed North Carolina real estate broker.